FAQ's

 

ORDERS AND SHIPPING 

Q: How long will it take for my order to be processed?

A: Orders are typically processed within 1-2 business days. 

Q: Can I change my shipping address after I’ve placed an order?

A: If you need to change the shipping address, please contact our customer service team as soon as possible. Changes can be made before the order has been processed.

RETURNS

Q: What is your return policy?

A: Due to sanitary purposes we do not accept returns.

Q: How do I return a product?

A: If the item arrives damaged, please contact us at info@skulptoria.com as soon as the item arrives. We will consider replacing your item or providing a refund if you notify us within 24 hours of receiving your item and item is still in its original packaging.

INTERNATIONAL ORDERS

Q: Do you ship internationally?

A: Yes

Q: Will I have to pay customs duties on international orders?

A: Customs duties may apply depending on your country’s regulations, and these fees are the responsibility of the customer.

ADDITIONAL INFORMATION

Q: How should I store my product?

A: For the best results, store the serum in a cool, dry place away from direct sunlight.